Jean E. Courtney

Jean E. Courtney currently serves as the Executive Vice President and Chief Operating Officer for Joint Commission Resources (JCR) and Joint Commission International (JCI). JCR and JCI are not-for-profit organizations working to improve health care quality and patient safety in nearly 70 countries around the world. JCI is leading health care improvement worldwide through its work with The Joint Commission as a WHO Collaborating Centre for Patient Safety Solutions, through development of international standards for quality and safety and international patient safety goals, and by offering domestic and international consulting, international accreditation, education, publications, Continuous Service Readiness^® and e-Learning.

Ms. Courtney has more than 30 years of health care financial, strategic, and operational management experience.

Ms. Courtney has previously served as Chief of Staff and Chief Financial Officer for Joint Commission Resources and Joint Commission International. In addition, she has worked as a Senior Manager in health care consulting for Ernst & Young in Chicago, Illinois, as a Finance Projects Manager and Senior Internal Auditor for Henry Ford Health System in Detroit, Michigan, and as a Staff Accountant for Pannell Kerr Foster, Certified Public Accountants in Detroit, Michigan.

Ms. Courtney received her Master of Business Administration degree from the University of Wisconsin and her Bachelor of Arts degree from Michigan State University in East Lansing, Michigan. Ms. Courtney is a Certified Public Accountant and a member of the American College of Healthcare Executives.